| |
FAQ
of VoIP phone and VoIP gateway
Q:
How to use
"Auto Provisioning" function?
Q: How
to use "Call Transfer" function?
Q: How
to use "Call Waiting" function?
Q: How
to use "Conference" function?
Q: Why
does the IP address show 0.0.0.0?
Q: What
is Dial Plan used for?How to configure it?
Q: What
is "inner line"?
Q: What
is "digit map"? How to configure it?
Q: "dual
mode"and "dual mode prefix".
Q:
Why does it take so long before the phone logins to the server?
How to speed it up?
Q: How
to recover the phone if it crashed during upgrade?
Q: How
to set TOS field?
Q: How
to get the ip address of GN-06?
Referrence Settings of VoIP phone and VoIP gateway>>
Q: How to use auto provisioning?
Top¡ü
A : Click
here to download the PDF file. 
Q: How to transfer a call ?
Top¡ü
A: There
are 3 ip hones, A,B and C , A is calling B, you need transfer the
call from B to C , here are the steps,
1) B pickup the call when it is ringing, 2) press the button "Transfer
" , then the LCD says "Input the number" ,3) input
the phone number of C and press "#" , Then C is ringing
and B is busy tone.
Q: How to use "Call Waiting"?
Top¡ü
A: Press
"Hold" to keep a call, and press it again to recover.
Q: How to use "Conference"?
Top¡ü
A: When
Phone A is talking with Phone B , Phone B press "Conference"
key, then press the number of Phone C, then A,B,C have a conference.
The VoIP server must also have the function.
Q: Why does the IP address show 0.0.0.0?
Top¡ü
A:
Because the IP phone use the ¡°DHCP¡± but without gettint the IP address,
here are some possible reasons: A: connection failure B: Router/IPShare/Switch
didn¡¯t start DHCP Service.
Q: What is Dial Plan used for?How to configure it? Top¡ü
A: Dial plan is used to convert the number dialed to the number
actually sent based on "dial number", "ddd prefix", "idd prefix",
"ddd code", "idd code"these parameters. Parameter "use dial plan"contains
5 options:
| |
1."disable"
Number sent is the same as number dialed.
2."enable"
If the number dialed is prefixed by "idd prefix", the number
sent will be the rest part of the number dialed dropping off
the "idd prefix".
Otherwise, if the number dialed is prefixed by "ddd prefix",
the number sent will be "idd code"+ the rest part of the number
dialed dropping off the "ddd prefix".
Otherwise, the number sent will be "idd code"+ "ddd code"+ the
number dialed.
For example: set "ddd code"= 10, "idd code"=86,
"idd prefix"=00, "ddd prefix"=0.If the number dialed is 00-1-4089821818,
the number sent will be 1-4089821818. If the number dialed is
0755-83843088, the number sent will be 86755-83843088. If the
number dialed is 83843088, the number sent will be 861083843088.
3."dial number"
Convert the number dialed to a new number according to "enable"dial
plan, then prefix "dial number"to this new number. This new
number is the number sent.
4."prefix"
Effective only when "dial number"is not empty. This serves for
those calling cards.
The number sent is just "dial number". During the call connection,
program will automatically send out a number made up with ["account"+
"pin"+ number converted by "enable"dial plan +¡®#¡¯].
5."hotline"
The number sent is "dial number". Whenever the handset is lifted
up, this number will be automatically dialed out.
|
Q: What is "inner line"? Top¡ü
A: Parameters "inner line"and "inner line prefix"help to distinguish
whether the number dialed is an inner line number. "inner line"contains
3 options:
| |
1."disable"
No distinction among numbers. The number sent is the number
converted according to parameter "use dial plan".
2."enable"
If the number dialed is prefixed by "inner line prefix", the
number sent is just the number dialed because this number is
an inner line number. Otherwise, the number sent is the number
converted according to parameter "use dial plan".
3."omit prefix"
The only difference between 2 "enable"is that if the number
dialed is prefixed by "inner line prefix", the number sent is
the number dialed dropping off this prefix. |
Q: What is "digit map"? How to configure it?
Top¡ü
A: Digit map is a set of rules to determine when the user has
finished dialing. With digit map, users don't have to press ¡®#'key
or "call"key after dialing. Digit map comes from MGCP protocol. In
MGCP, Call Agent will send a digit map to endpoint, so "use digit
map"is always selected and users don't have to store a digit map file
in the endpoint beforehand. With other protocols, a digit map file
has to be stored in the phone beforehand and can be upgraded by pressing
the [update digitmap] button or click the [upgrade firmware] at the
bottom of the settings web page. The default digit map file used in
our program is stdmap.txt. For
detailed information, please refer to RFC3435 section 2.1.2. Here
is a brief description of some items in stdmap.txt:
| |
X
represents any number between 0 and 9.
T represents a period of time after the user pressed the last
number. Default value is 5 seconds. [0-5]: Any number between
0 and 5. That is 0, 1, 2, 3, 4, 5.
13xxxxxxxxx: Any 11 digits number starting with 13.
02[0-57-9]xxxxxxxx: Any number starting with 02, the second
number between 0 and 5, the third number is between 7 and 9,
and total length is 12.
*x.T:Starting with * key, and users have waited T seconds after
pressing the last digits.
x.T: Any digit number and users have waited
T seconds after pressing the last digits.
If the number dialed matches some item in the digit map file,
or it doesn't match with any item, this number will be sent
out immediately. Not like "use dial plan", "use digit map"won't
change the number dialed, the number sent is the same as the
number dialed. "use digit map"can be combined with
"use dial plan"and "inner line". First using digit map to determine
when the user finished dialing, then convert this number to
the number actually sent according to "use dial plan"and "inner
line". |
| |
| |
| |
Q: "dual mode"and "dual mode prefix".
Top¡ü
|
If
"dual mode"is set to "pstn first", users can call any PSTN number
directly; If users want to call an IP phone, please pat the
hook once or press the flash key and wait until the dial tone
is heard, now the phone is ready to make an IP call.
If "dual mode"is set to "IP first", users can make an IP call
directly; If users want to call a PSTN phone, please dial the
number set in "dual mode prefix"field first and wait until the
dial tone is heard, now the phone is ready to make a PSTN call.
In both cases, the phone will ring no matter the incoming call
is from PSTN network or IP network. Users can pick up the handset
to accept the call.
If "dual
mode"is set to "disable", this 1S1O gateway is reduced to a
1S port gateway.
If powered off, the gateway will be automatically switched to
the PSTN network so that users can make PSTN calls as usual.
|
Q: Why does it take so long before the phone logins to the server?
How to speed it up? Top¡ü
A: Before registration, phone will first visit FTP server and
check if the server has got new firmware or settings to upgrade, then
it will visit the time server on the Internet to get current date
and time. If the FTP server's address is a domain name, program will
visit DNS to resolve this domain name into IP address. Besides, if
local IP address is allocated by DHCP, we will check if the allocated
IP address conflicts with other devices. All these work will cost
some time to complete, which causes the delay of registration. To
speed it up, try the following two methods:
| |
1.set
"upgrade type"to "disable", then phone will not check new upgrades
from the FTP server.
2.set "sntp ip"to "255.255.255.255"， then phone will
not visit timer server to get date and time. If one must know
the current date and time, please set "sntp ip"to the IP address
of a local time server which has fast access.
|
Q: How to recover the phone if it crashed during upgrade?
Top¡ü
|
1.Press
and hold * while power up, until you see * begin to display
on your LCD.
2.Power off and do 1 again, after the second time power up,
our standard design IP phone's default IP address is 192.168.1.100.
3.Put the ip phone and a Windows PC on the same LAN.
4.Run palmtool.exe on PC. You can try palmtool
"Start Debug" button, a debug window will pop us, and if you
press key on the IP phone, the key and the IP phone's IP address
will be displayed on the debug window
5.If you PC's address is not 192.168.1.xxx (not on the same
LAN of the IP phone), change its TCPIP settings to the same
LAN.
6.Put 192.168.1.100 (or other default IP) in the palmtool "IP
Address on Chip" field.
7.Find the correct upgrade file, and use palmtool "Update Program"
button to update your IP phone. |
Q: How to set TOS field? Top¡ü
A: The 8-bit TOS field specifies how the datagram should be
handled and is broken down into five subfields: Let's assume that
bit 0 is the most-important-bit and bit 7 is the least-important-bit.
Bit 0-2: Three PRECEDENCE bits specify datagram precedence, with values
ranging from 0 (normal precedence) through 7 (network control), allowing
senders to indicate the importance of each datagram.
Bit 3: Also called D bit. When set, the D bit requests low delay.
Bit 4: Also called T bit. When set, the T bit requests high throughput.
Bit5: Also called R bit. When set, the R bit requests high reliability.
Bit 6-7: Unused
TOS is just a hint to the routing algorithm that helps it choose among
various paths to a destination. An internet does not guarantee the
type of transport requested.
Q: How to get the ip address of GN-06?
Top¡ü
A: Press "**00" ,then press "20#" .
|
|
